A great number of organizations mix service desks with help desks, as they think that the two actually indicate the same thing. While they are quite similar, the former offers a much broader list of features and benefits, so take a look at what it actually is and how it can help your business.
What Is a Service Desk?
A service desk is a solution that provides a single point of contact between your company and your customers, as well as all of your employees and business partners. Its primary purpose is to help you provide your customers with the right help they need in a timely and efficient manner.
But, what does this solution actually do? It is designed to help you keep track of and handle all of the incident and service requests that you receive. Incident requests are related to certain disruptions in the quality or availability of your service, whereas service requests have to do with routine tasks, such as helping your end users set up a new system, for instance.
A service desk can really take your business to the next level, as it can enable you to provide your customers with high-quality service, giving them the exact kind of help they need, and it can empower your employees by providing them with simple access to all the necessary information. Here are the most essential features it can provide you with.
Easy-to-Use Service Catalogue
This tool can help you gain a clear insight into all of your services by unifying them into a single service catalogue. The catalogue can help you keep track of all of your services and easily update them, making sure that all of the processes run smoothly and that your customer subscriptions are perfectly regulated.
Launching New Services Quickly
This service solution will enable you to launch new services very quickly and easily, since all you need to do is choose an appropriate service level and add them to the relevant category. The moment you add a new service, your unified catalogue will be automatically updated. You can even add them to your customer portal, which will lead to your customers being much more satisfied with your service.
Managing Service Agreements
Depending on the service level, this tool will enable you to register various kinds of service agreements and activate them with just a few simple clicks. You can also easily determine how long every single agreement will last by setting up a calendar that will provide you with a clear insight into all of your service contracts.
If you want to use one of the best tools to help you take your business to the next level, make sure you visit this link: https://www.bpmonline.com/crm/service-desk. Also, if you want to learn more about how you can improve your service desk with the help of a smart tool, you should visit this website.