5 CRM solutions that can help you turn prospects into raving patrons


CRM solutions

If you still doubt that a digitized application can aid you with building strong relationships with profitable customers, you are out of touch. CRM solutions aim to handle client interactions across all communication channels, arrange customer-related documentation and automate sales procedures.

Companies of all types and sectors use online, on-premise, and hybrid CRM products to process and analyze customer information, develop tactics for each deal, visualize sales funnels, create marketing and loyalty campaigns, monitor performance and productivity and track the behavior of customers (prospects, partners, competitors) in the social media.

The properly chosen CRM software offers numerous advantages to companies: it helps boost conversations, make marketing and service more personalized, estimate the level of customer engagement/satisfaction, keep pace with the market trends and meet consumers’ expectations, thus smoothing the way for the steady income increase. To reap these benefits, organizations need to find the best CRM solution with a decent array of features like:

  • Contact management
  • Interaction history recording
  • Workflow automation
  • Employee tracking
  • Sales forecasting
  • Insights and reports

The CRM market offers a great variety of tools so it can be very difficult to understand which solution is right for a particular company. For this reason, we’ve prepared a list of the most popular CRM programs which really can help you take your customer relationships to the next level.

Bpm’online CRM

Bpm’online CRM

The top performer in this category, bpm’online, is an award-winning cloud CRM platform because it is aa software that has incorporated three products (sales, marketing, and customer service) into one multi-functional suite to serve all business needs of any company regardless its type, size and industry. Bpm’online is specifically designed to allow organizations to strengthen relationships with clients and manage a complete customer lifecycle using out-of-the-box processes.

Such an innovative process-driven CRM system enables its users to define every stage of interactions with both prospective and existing customers across all known communication channels, build and run own complex business processes that align with unique needs of a company in bpm’online’s designer, create custom campaigns for a diverse range of buyers etc.. A truly rich functionality is what sets bpm’online apart from other cloud-based CRM solutions:

  • 360-degree customer view
  • Business process management
  • Case management
  • Contact center
  • Contract management
  • Custom reporting and insights
  • Document lifecycle management
  • Event management
  • Knowledge database
  • Lead lifecycle management
  • Mobile access
  • Multichannel marketing and communication
  • Opportunity management
  • Orders and invoices
  • Powerful third-party and social media integration
  • Problem management
  • Project management
  • Sales force automation
  • Service/product catalog
  • SLA management
  • Staff collaboration tools
  • System customization
  • Task management

Pipedrive

Pipedrive

A perfect example of top-tier CRM software, Pipedrive, lets firms find and nurture new leads, organize contacts in an efficient way, manage communication between a brand and consumers and take control over the whole sales process. Considered one of the best CRM solutions for today,
Pipedrive is all about collecting and analyzing customer data to enable responsible executives make more accurate sales decisions. The solution can monitor a pipeline and sales reps’ activity in the real-time mode to make sure salespeople are efficient and succeeding. Only a few CRM vendors can really compete with Pipedrive as this web-based CRM system provides:

  • Sales pipeline visualization
  • Integration
  • Sales reporting and ROI analytics
  • Opportunity management
  • Activity management
  • Contact and account management
  • Lead management

 

OnContact CRM

OnContact CRM

Many companies around the globe are happy with the OnContact CRM as such a tool brings marketing automation and customer support capabilities under one roof. Available both for a cloud and on‑premise deployment, OnContact helps its users view sales performance, execute target campaigns and deliver customer service via all channels. Moreover, this CRM machine easily integrates with other corporate systems to let the personnel access necessary information without leaving the application. Other benefits of this CRM software are:

  • Sales pipeline management
  • Customer database
  • Contact management
  • Visitors/leads tracking
  • Tailorable reports
  • Marketing campaign management
  • Incident management
  • Milestone tracking
  • Project management

Sage CRM

Sage CRM

If you are a small or medium company looking to stay in touch with your clients and build rock-solid relationships with them, Sage CRM is the right option to give a try. This all-in-one CRM package not only helps enterprises increase sales but enables the staff to work smarter and more productively. A recognized leader in the field of online CRM solutions, Sage CRM comes with fine service desk capabilities to empower brands to obtain customer care excellence and nurture customer loyalty. Apart from this, such a CRM tool offers:

  • Target marketing
  • Social CRM
  • Sales force automation
  • Customer service automation
  • Shared calendar
  • Reporting and dashboards
  • Case management
  • Contact management
  • Lead capturing and nurturing

TeamWox

TeamWox

Another favorite amongst both small and midsized enterprises is TeamWox – an advanced online CRM solution to arrange contacts, documents and interactions in a single place. This CRM product provides a detailed database to keep vital information on customers, partners and suppliers with the full history of cooperation and payments. Cloud-based TeamWox can also generate custom reports on sales and customers to visualize a current state of a deal. Other competencies of this ready-to-use platform include:

  • Team collaboration panel
  • Task management
  • Customer database with contact management capabilities
  • Content management
  • Customer billing
  • Service desk
  • Business analytics and accounting
  • Document management

 

 

Posted by OSCRM


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